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Frequently Asked QuestionsGeneral Questions:
How Do I ...?
Synchronization Problems:
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What are the requirements for ScipherKey?ScipherKey is available on iOS 7.0 or later. It works on all iPhone, iPad, and iPod touch devices
that are supported by iOS 7.0 and later. Is ScipherKey available for Mac?Yes. The latest version of ScipherKey is available on Mac App Store. Why doesn't ScipherKey support Cloud Synchronization?
Cloud computing today is one of the hottest subjects. It is used by most of us everyday.
It has a lot of benefits in making different types of data and services available at any time from anywhere.
The answer to the first question used to be yes until recently when Apple provided the new Multi-Peer
Connectivity technology in iOS 7 and then later in OS X Yosemite. Using this technology you can communicate
between 2 devices effectively without any Internet connection.
Why ScipherKey does not support automatic login to online accounts?With recent Keychain feature improvements in iOS7 and OS X Yosemite, you can save your login information securely in your Keychain on any iDevice and it is integrated with Safari beautifully. So it doesn't make sense anymore to include another web browser inside ScipherKey. (more info) Why should I use the same password on all my devices?Since your password is used in the encryption key used for encrypting/decrypting the
information sent and received during the synchronization, you must use the same password on all
your devices so that both sides of communication use the same key. Otherwise, the device at the
receiving side cannot decrypt the information.
How Do I ...?How do I change my ScipherKey password?To change your ScipherKey password:
Remember: to be able to synchronize your information, you must use the same password
on all your devices.
How do I organize the fields in an item?To organize the fields of a ScipherKey item:
I have a paper document that contains sensitive information and I would like to have it on my iDevices all the time. How can I transfer it to ScipherKey?
For Mac version of ScipherKey, you can easily select the pdf file in the "Open" dialogbox which
appears when you click on the "View" button of the Document Field.
How do I disable iCloud Backup for ScipherKey?If you enable iCloud backup on your device, it automatically backs up the information and documents for all of the Apps on your device by default. You can disable iCloud backup for individual Apps. To disable iCloud backup for ScipherKey:
Synchronization Problems:Sometimes my devices do not detect each other when I start Synchronization. What is the problem?Depending on the network traffic conditions in some situations the devices may not detect each
other. If this happens, tap on the cancel button on both devices and try again.
Is it possible to lose my information if synchronization fails?No. ScipherKey creates a temporary database during the synchronization. It changes the original database only if the whole synchronization process was successful. If for any reason the synchronization fails, ScipherKey discards all the changes made during the synchronization. Can I synchronize more than 2 devices?Yes, but it needs to be done in several steps. Assuming you had changes on all your devices, you need to choose
one of your devices as master and synchronize it to all your devices in 2 passes. This method guarantees that any change on any
device will be propagated to all other devices.
I accidentally deleted an item on one of my devices but it is still available on the other device. How can I prevent it from being deleted on the other device when I synchronize my devices?Open the item on the device that still has it. Tap on the "Edit" button and then save the item. Next time you synchronize your devices, ScipherKey displays the item in the "Resolving Conflicts" page and you can select to keep the item. After the synchronization, both devices will have the deleted item again. For more information please refer to the "Synchronization" section in ScipherKey User's Guide. |
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